THE ONR APP TIMES

3 Types of surveys redefining Community engagement

Written by Santiago Sanz | May 23, 2019 4:00:00 AM

The ONR app is about so much more than online voting. Every feature within our platform is designed to get communities engaged. By creating effective channels of communication, associations reach accurate, fair, and data-driven decisions. One of our most powerful features is the ability to publish surveys: a tool property managers and boards are increasingly leveraging with outstanding results. Surveys give them a clearer and more in-depth understanding of what is truly needed in their communities. This week we'll take a look at three common types of customer surveys.

 

SERVICE PROVIDER SATISFACTION 

Internet, Cable, Phone or Valet parking are some of the many services property owners deal with every day. Sometimes they feel trapped by the lack of choices available to them and become frustrated without a proper channel to communicate the issues affecting their Homeownership experience.


Running SERVICE PROVIDER SATISFACTION Surveys regularly can alleviate this frustration and give associations the necessary data to take appropriate action.
 

MATERIAL ALTERATIONS

Building and material alterations are some of the hardest decisions for associations to make. Not only because they can be costly but also the potential intrusiveness into people’s daily routine. A poorly managed project can generate discord within the property owners, who in some cases only find out when construction has already begun. Running an early survey before actually publishing a vote helps associations understand how owners feel about a particular material alteration before a formal vote.

 

STAFF AND AMENITIES

Measuring how owners and residents feel about the level of service they receive from staff or about certain amenities is one of the pillars of a happy community. Surveys are a great way to gather this information and address possible or ongoing issues in real time or even before they arise. Surveys provide the property manager with a more holistic view of the premises and allow them to take a more comprehensive approach to new challenges.

 
   

What are our customers saying? 

"I have received positive feedback from clients who have used the ONR platform for both elections and surveys. The ONR team has done a great job in making their software user-friendly and affordable!" 

- Stephanie Bowman, Siegfried Rivera Condo Law
     

Associations that trust ONR include: 
 
 
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